Technical Support Specialist

Details of the offer

Qualifications & Experience: - Fresh Graduate are welcome
- Minimum Degree/Diploma Qualification
- Experience: 0-2 years in IT field
- Chinese Candidates Preferred
- Own Transportation
Tasks & Responsibilities: Customer Support
- Provide first-line support to customers via phone, email, or chat.
- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.
- Escalate unresolved issues to higher-level support or specialized teams as necessary.
Technical Assistance
- Assist in the installation and setup of POS & Accounting systems at customer locations.
- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.
- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.
Maintenance and Updates
- Perform regular system maintenance and updates to ensure optimal performance and security.
- Monitor system performance and proactively address potential issues.
- Manage software updates and patches, ensuring minimal disruption to business operations.
Documentation and Reporting
- Maintain detailed records of support requests, solutions provided, and other customer interactions.
- Create and update user manuals, FAQ documents, and technical support documentation.
- Generate reports on common issues, system performance, and customer feedback to inform improvements.
Team Collaboration
- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.
- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.
Learning and Development
- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.
- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.
Compliance and Security
- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.
- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Interested candidates please submit your application through Jobstore.com


Nominal Salary: To be agreed

Source: Grabsjobs_Co

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