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Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Bring the latest innovation and technology ideas in order to plan, deliver and execute of one or more Technology projects and programs for Accenture or its clients. Work to ensure appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments. May manage service quality, cost and leadership of the people delivering services across one client deal and /or country.
Key Responsibilities
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
- Deliver best-practice technology solutions
- Understand and translate customer needs into implementable business solutions to enable long-term success
- Empower excellence in delivery seeing the unforeseen, delivering reliable, measurable, repeatable and predictable results with reduced risk and speed to market
- Accountable for ensuring technology solutions represent current and future business requirements
Manage Client Relationships
- Lead, orchestrate or support sales by involving the right people at the right time to respond to client opportunities
- Develop, manage and grow trust-based relationships with a client or portfolio of clients
- Build and leverage deep understanding of the relevant market and industry to influence client strategies
- Implement a continuous improvement approach to achieve expectations on delivery efficiency and effectiveness, balancing cost and quality
- Plan, deliver and execute project(s) and program(s)
- Oversee/support the execution of delivery work across one or more clients or portfolios
- Address issues across the client(s)/portfolio(s); create the project/program approach
- Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
- Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets
Career Level Expectations
Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.
Complexity
Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions.
- Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.
- Requires adherence to strategic direction set by senior management when establishing near-term
- goals.
- Interaction is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Authority
Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability
- Some latitude in decision-making. Acts independently to determine methods and procedures on new assignments
- Impact or Decision Impact
- Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk
- Decisions have a major day to day impact on area of responsibility
Scope
Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program
- Manages large - medium sized teams and/or work efforts at a client or within Accenture
