Technology Workforce Planning Manager

Company Description SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK's presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia's Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp's Life at Work Awards 2023 in Malaysia.
'Our SEEK'  At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:  
Passion: we are passionate about SEEK, our purpose, our customers and our community  
Team: we care about each other and collaborate to achieve together 
Delivery: we execute with excellence and achieve great results  
Future: we think and act for the long term 
Job Description The Role   Reporting into the Director, Technology Strategy & Operations, this role is responsible for developing, implementing and optimizing workforce plans to align with Technology business goals. The role involves analysing workforce data, supporting functional leaders in forecasting demand and ensuring the right talent is in place to meet current and future demand. The Technology Workforce Planning Manager will collaborate with key stakeholders across SEEK to develop workforce plans, improve workforce efficiency and address skills gaps.  
Key Responsibilities  Manage capacity planning through robust demand plans based on business operational needs, current and anticipated pipeline of projects and OKRs, as well as anticipated planned growth of key functions.  
Work with P&C to develop workforce planning mechanisms to support forecasting, modelling, and operational action planning, including strategies to resolve staffing constraints. 
Manage the practices for planning and allocation of our people and resources across Technology priorities and projects. 
Hold forecast review meetings with respective leaders on a regular basis. Work with people managers to match demand with capacity. Perform financial and business analytics requests as needed. 
Develop monthly reports, including but not limited to allocation reporting, pipeline/forecast, role-based reporting, net position on supply gap, and augmented staffing. 
Evangelise Workforce Management as a critical function required for SEEK Technology's success and run information-sharing and training sessions to lift the awareness and buy-in of the function. 
Partner with P&C, key internal and external contacts, resourcing partners and Technology market leaders to understand the composition of the regional talent pools and identify opportunities to optimise our workforce.  
Work closely with the Finance team to ensure workforce management processes provide direct input into the financial planning cycles (i.e. budgeting and forecasting) so that there is a more refined connection between workforce planning and the financials. 
Consult in determining the right staffing solutions; contractor vs. FTE vs. partners trade-off. 
Stay current in understanding the organisational matrix (solutions, markets, geographies, lines of business, internal functions) and be up to date on changes as they occur. 
Constantly evaluate the needs of Technology to understand the talent pool including numbers, individual skill profiles/interests, group skill gaps/surpluses, and potential training needs. 
The Team  This role will be an individual contributor role with the opportunity over time to have 1-2 direct reports to support. 
This role is a key engagement and integration point across Technology as well as all parts of SEEK and the role holder will be responsible for positioning the function within SEEK's practice and agenda. 

Qualifications Essential Qualifications, Skills and Experience Significant experience in workforce/resource management in the Technology field. 
Demonstrated ability to establish and run contractor/partner engagement and on-boarding. 
Demonstrated ability to optimise people processes and implement tooling to simplify and standardise.  
High degree of professionalism in all areas (communication, approach, style). 
Highly developed diplomacy, influencing, negotiation and conflict management skills. 
Ability to lead multiple, high profile/value and complex projects with multiple top-level stakeholders. 
Effectively work under pressure and with short timelines/competing demands. 
Ability to work effectively across multiple geographies/cultures. 
Ability to partner at all levels of the organisation internally and externally.  
Other Qualifications, Skills and Experience   Highly analytical; puzzle-solving - Detail orientated with a strong focus on quality. 
Creative and resourceful. 
Positive 'can-do' attitude and willing to go extra miles to solve a problem 
Demonstrated continuous innovation and growth in teams and constantly looking for "better" ways. 
Ability to handle large amounts of information and ambiguity.  
Demonstrated ability to effectively resolve customer issues/ complaints, including, patience