At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Training and Service Quality Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.Key Responsibilities:- Identify customer service team quality issues, individual performance/skill gaps, recommends insights and implement improvement plans/ training program to improve quality performance- Developing and maintaining training materials ensure they are kept up to date- Work closely with global team to ensure training strategy alignment and provide insight on the designed training program**Requirements**:- Minimum 3 years of experience in training and quality (preferably within Customer Service experience / consumer goods environment)- Experienced in designing and executing training program- Familiar with training tools and methods- Excellent communication, interpersonal and written skills- Excellent English, communication skills (verbal & written)- Good presentation, analytical and problem-solving skills- Proficiency in Ms Office including Word, Excel and PowerPoint- Passionate about training- About Swarovski- Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.- A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage. This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.- Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under law in countries we operate.
