Travel Consultant

• To handle all enquiries from customers - direct customers, (global) travel agents and corporate accounts - from all varied platforms: phone calls, emails, online chat, social media.
• Maintain that all calls/emails are answered both promptly and efficiently.
• Responsible for all processes of customers booking.
• To cancel and/or amend reservations at customer’s request and ensure details are correct and communicated before processing.
• Handle and oversee all travel arrangements (flights, accommodation, tours, car hire, visas etc.) when applicable
• To plan complex itineraries with competitive pricing
• To react proactively to new sales leads by making outbound calls to existing customers and chasing leads, when instructed/required
• Managing last-minute changes, urgent reroutes and reissues via ATC or manually
• Providing cost effective alternative options if flights/accommodation are full.
• Provide advice on travel documents, insurance and visas, when necessary
• Deal with any client's travel issues (delays etc), complaints or refunds in a positive manner, when required
• Collect data / information from the client to assist in company's marketing strategies
• To be familiar with clients Travel and Accommodation Policies and to adhere, where possible, to set guidelines
• To accept and practice total quality commitment to the mutual benefit of the Company and its customers.
• Work as a team, working within the company structure
• To seek to identify any potential opportunities which would benefit the operation and or the administration of the Company and/or its employees
• To partake in the day-to-day incidentals required to maintain a pleasant work environment.
• Follow company procedures on a daily basis
• To be flexible in the office environment
• Attend product training to enhance knowledge when necessary
• Assisting with colleague’s workloads whilst they are out of the office.
• Assist both sales and marketing teams with all product related queries.
• Carrying out competitor analysis.