About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It%27s about showing how you embody our valued behaviours
- do the right thing, better together and never settle
- as well as our brand promise, Here for good. We%27re committed to promoting equality in the workplace and creating an inclusive and flexible culture
- one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Scope of RoleThe role holder will be responsible for managing call center business and ensure professional, efficient and quality service to customer. The role holder will also be responsible for the budget volume of WMPS business and therefore to establish an agenda of the top business and plan to address the same. The Role ResponsibilitiesEnsure accurate and timely execution of FX and PCI transactions for our retail clients.Responsible to achieve FX and PCI revenue budgetProvide timely markets outlook as well as FX, PCI product advice based on customer financial objectives and needsComply with all procedures, policies and sales process of the bankComply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.Adherence to laws and regulations, internal risk and compliance policies (including anti-money laundry, sanction, anti-bribery %26amp; corruption and relevant FCC risks) and the Group Code of Conduct. Accountable for implementing and complying with AML requirements when performing duties. Comply with the respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances. Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work. Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.Make referrals to other channels based on identified customer needs, preferably with high probability of closure. Our Ideal Candidate Fundamental Bachelor Degree with Treasury Sales or trading experience in FX, additional knowledge and experience in Structured Products, Fixed Income and/or Equities will be an advantage Functional Excellent treasury product and industry knowledge and related policies %26amp; processes %26amp; regulatory requirements Personal Good ability to provide leadership, guidance and inspiration to the customers, RMs and other partnersStrong sense of self motivation and discipline in executionGood communication and negotiation skills with the ability to influence outcomesGood ability to network with internal and external business stakeholders Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our. We welcome conversations on flexible working.
