[Up To Rm 4,000] Native English Speaking Call Centre Team Leader @ Johor(Min 2 Yrs Exp)

JOB DETAILS:
- 24 Hours Rotational Shift (Including Midnight Shift), 8 Working Hours in a Day
- 6 Working Days in a week
- Basic Monthly Salary: OPEN TO DISCUSS (subject to applicant’s last withdrawn salary & interview performance)
- EPF and SOCSO + Annual Leaves
- Facilities: Cafeteria, Rest & Relax Zone
- MNC Working Environment
- FREE Shuttle Service (24-hrs available)
Pick Up/ Drop off point:
Taman Universiti Jusco
Skudai Parade
Skudai SHELL
Kip Mart Tampoi
City Square
Permas Jaya BHP
Bukit Indah Allianz Bank
Gelang Patah SHELL
Nusa Height
Larkin Sentral KFC
Rumah Iskandar Malaysia
REQUIREMENTS:
- High Proficient English (both Spoken & Written skill), Bahasa & Mandarin will be an added value.
- Education qualification: SPM or above
- 2 years of related working experience in a call center as a Team Leader Role.
- Proven past record of leading a team of minimum 8-10 agents.
- Preferably Senior Executives specializing in Customer Service or equivalent.
- Excellent typing skills
- Have no issue to work on 24 Hours Rotational Shift, 9 Hours per Shift, 6 days per week.
- Basic user-level knowledge of Operating Systems (Windows 7).
RESPONSIBILITY:
- To undertake daily management activities of a team of agents for customer support. Supervise, train, coach & motivate the team to achieve KPI
- To constantly monitor and manage performance of the individuals & team
- To initiate changes to manage adherence to work schedule, standard operation procedure.
- To contribute overall quality (coaching, transaction monitoring, process improvement & etc.
- To prepare monthly end & ad hoc reports as & when required.
- To manage client’s expectation & ensure daily deliver ables are met.
- Ability to lead and manage a team of minimum 10 - 15 agents on average.