Job Details
Description
Transform the way the world runs networks
The Opportunity
As an Engineer, VAS Network Operations you will be performing daily data center operations based activities at one of Sandvine’s key accounts. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment. Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution
The Job
Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
Diagnose Sandvine equipment failures
Recommend configuration changes and assist with implementations
General services as required including installation of software maintenance updates for all Sandvine devices and solutions
Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
Work within customers change management and maintenance window guidelines
Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
Lead the analysis/discussion with other departments in order to solve and prevent issues
Submitting and escalation of issues into L2 support as needed
Accountability for Case management and ensuring that they are resolved
Providing consultative support and mentor other less experienced team members
Positive contribution towards quality reviews for other colleagues and peers
What Skills You Bring
Bachelor’s Degree in Computer Science, Engineering, or other STEM program
5+ years of applicable experience
Commanding knowledge of Unix based operating systems such as Linux, FreeBSD, etc.
Experience with programming or scripting languages such as Bash and Python
Excellent technical background with a strong understanding of networking (specifically IP-related technologies)
Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, and/or SIP)
Good background of network traffic monitoring or packet level debugging using packet capture software (Wireshark, tcpdump, tcpreplay, similar tools)
Experience of data analysis and visualization using tableau or microstrategy
Database administration (Vertica, SQL/PostgreSQL)
Ability to manage challenges and set priorities in a complex environment
Additional Knowledge and Skills
Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers an asset
Experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and/or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS, 4G and/or 5G) an asset
Good Experience with modern web applications using REST APIs an asset
Familiar with virtualization technologies
Familiar with cloud architecture (AWS, Google Cloud, Azure, Openstack, etc.), containers and orchestration concepts (kubernetes, swarm) and tools like Docker, Jenkins an asset
The Company
Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.
As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.
What can you expect from us
Competitive compensation plan
Benefits and vacation from day one
Flexible working hours – in some roles work from home
Employee development including training programs and mentorship
Career development and advancement opportunities
International travel opportunities (role-dependent)
Thank you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role.
Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.
If you have an interview or workplace accommodation request, please contact our Global Talent Acquisition Team at .
