Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Product Manager

**Product Specialist (Senior/Manager)**Role and Responsibilities- Work includes **analyse market trend and needs**, develop product accordingly base on partn...


From Tranglo - Kuala Lumpur

Published a month ago

Product Manager

**Responsibilities**:1. Conduct demand discussions with users and provide business solutions;2. Compilation, internal review, external review and confirmatio...


From Techtiera Sdn Bhd - Kuala Lumpur

Published a month ago

Intern, Product Development

CompanyAllianz Malaysia Berhad- locationMalaysia : WP - Kuala Lumpur- Level LG3, Menara Allianz Sentral, 203, Jalan Tun Sambanthan, Kuala Lumpur Sentral, 504...


From Graduan - Kuala Lumpur

Published a month ago

Product Manager

"Step Beyond Limits, Into Your Style." As a leading online marketplace for sneakers, apparel, and collectibles, we're dedicated to empowering a diverse commu...


From Novelship - Kuala Lumpur

Published 16 days ago

Vip Services Representative

Vip Services Representative
Company:

Themillcasino


Details of the offer

BASIC FUNCTION(the primary purpose of this position):
This position provides administrative and guest services support to Executive Casino Hosts and the Player Development Manager.Provides excellent guest service and hospitality to Mill Casino guests.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
Provide administrative support to Executive Casino Hosts and Player Development Manager. This includes projects pertaining to The Mill and other entities as assigned.
Attend daily, weekly, and monthly meetings with Player Development Manager and/or departmental meetings.
Responsible for keeping Marketing materials updated and distributed regarding promotions, events, and direct mail offers within the department.
Monitor inbound calls to ensure Quality Service Standards are met.
Ensure VIP Service Protocol is followed at all times.
Provide feedback and ideas on improving customer service.
Distribute Monthly Reports.
Draft responses to letters and inquiries received from guests.
Produce the mail merge for special invitations and oversee the mailing of all mailings as necessary.
Represent The Mill professionally and positively on the telephone and in person.
Work with the hotel to coordinate VIP arrivals and requests.
Assist when needed in the Millionaire$ Club to ensure guest service goals are met.
Work closely with the Executive Casino Hosts and Player Development Manager to ensure accuracy of guest/group bookings.
Responsible for knowing rates to be quoted daily and for future reservations.
Employ sales techniques in order to upsell and close the reservation process.
Reserve any special accommodations as requested by the guest; properly input and confirm with caller reserved information.
Complete required paperwork as designated by the department.
Provide information to guests about the property, promotions, programs, events, and benefits.
Assist Player Development Manager with Junket program to include, trip set-up, issuing cards, data entry, and preparing financial reports.
Perform data entry, clerical, and filing duties.
Coordinate with Executive Host for Special events and promotions.
Foster relationships and promotes use of Mill Club Program and membership.
Assist players with information on services available and coordinates all necessary arrangements as required.
Arrange trips to the property, either through a network of representatives or directly with the customer, on a group or individual basis.
Make individual hotel, show, restaurant, golf, and transportation reservations/arrangements.
Utilize Super Playmate, kiosk software, and hotel systems to extract data for required information.
Utilize player-rating system for comp worth determination. Uses system to determine gaming customers for room assignments or special event invitations.
Maintain security and confidentiality of files, records, and lists. Maintains high standards of courtesy, professionalism and discretion in communications to, or about preferred customers, their arrangements and finances.
Offer alternatives to guests as deemed appropriate.
Adhere to regulatory, departmental and company policies in an ethical manner.
Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
Stay informed about all property events, initiatives, products, and services focused on and/or relating to Hosted guests.
Follow proper phone protocols and property transfer procedures.
Other duties as assigned.

POSITION REQUIREMENTS(objective educational or technical training required; skills; and years of experience):
Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies
Must be able to type 45 wpm, excellent phone voice, computer experience essential, including all Windows applications.
GED or High School Diploma required; must be 21 years of age or over.
Two years of customer service experience required; front desk, casino or a related industry experience preferred.
Knowledge of the Millionaire$ Club Program and comping criteria a plus.
Must have excellent writing and proof reading skills. Previous experience drafting letters or correspondence required.
Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
Must possess a pleasant and easily comprehensive voice.
Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
Able to read, write, speak and understand English.
Ability to work in a highly structured and measured environment.
Must be able to work in a fast paced environment while maintaining a low level of stress.
Ability to memorize data concerning various events, promotions, and services.
Maintains a high level of quality and accuracy in their performance.
Communicate in a professional and poised manner, using crisp. Clear and concise language.
Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.


Source: Applicantpro

Requirements


Knowledges:
Vip Services Representative
Company:

Themillcasino


Built at: 2024-03-29T10:04:59.087Z