Virtual Relationship Banker (HQ) : 0000EAYQ Description Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an ambitious individual to join our Retail Banking and Wealth Management team in the role of Virtual Relationship Banker, working together with colleagues to define, manage and achieve divisional business targets.
Principal Accountabilities:
- To provide key relationship support role for in-bound and outbound excellent customer service to our Premier International and Premier Non Wealth qualified (less than RM150 thousand) customers via virtual channel.
- To provide dedicated services and identify opportunities for wealth and upgrades.
- To identify wealth review opportunities to refer to branch Premier Relationship Managers
- To communicate and work with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client’s experience of HSBC
- To identify opportunities/issues and provides feedback to branch management and HTS to improve products and service processes
Qualifications
Requirements
- A recognised tertiary Diploma qualification
- Possess 2years working experience in financial services industry, preferably in retail / premier sales
- Possess experience in relationship management and exposure in handle overseas clients
- Possess good communication skills
- Possess experience in relationship management and exposure in handle overseas clients
- Possess good communication skills
- Fluent in spoken and written English
- Motivated, team player and energetic individual
- Experience in telesales / contact centre is an added advantage
- Possess license in investment and insurance related is an added advantage
- Only Malaysian citizens are encouraged to apply
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad.
Job Field
: Branch and Retail Banking
Primary Location
: Asia Pacific-Malaysia-Federal Territory of Kuala Lumpur-Kuala Lumpur
Schedule
: Full-time Shift
: Day Job
Type of Vacancy : Country vacancy
Job Posting
: 24-Mar-2020, 01:18:55 Unposting Date
: 23-Apr-2020, 15:59:00
