Accident & Emergency Ambassador

Ambassadors in Nursing are dedicated professionals who embody the values, ethics, and expertise of nursing, serving as liaisons between healthcare institutions, patients, and the community.- Provides personal care for patients in the hospital while the patient is waiting for their turn to be seen by the Medical Officer.- Their job duties involve providing hospital information; giving emotional support, particularly on behalf of children; and relaying any issues to nurses or other medical staff.- The patient ambassador promotes a positive patient experience by facilitating an interdisciplinary approach to providing high-quality and coordinated care in the Emergency Department.- Rounds on patients and the Emergency Department environment to ensure a positive patient experience and to expedite hospital throughput by anticipating and preventing bottlenecks in patient flow.- Responsible for providing patients with consistent information and status updates by acting as a liaison between the patient, hospital staff and wards.- Identifies and provides resolution to patient requests through collaboration with physician, nursing and departments.- Serves as the point of contact to addresses patient concerns and employs de-escalation techniques and service recovery.- Tracks and maintains detailed reports about patient complaints and requests; communicates areas of concern to hospital and HOD for service and quality improvement.**Job Types**: Full-time, PermanentPay: RM1,800.00 - RM2,500.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Afternoon shiftSupplemental pay types:- Yearly bonus