Account Helpdesk Agent/English And Thai Speaker

Position: Account Helpdesk Agent (English and Thai Speaker)

About IWG

Welcome to a very different organisation. At IWG, we're leading a business revolution. It's our entrepreneurial, customer-focused people who are making business happen. They're behind our fantastic success and our incredible growth. And they're driving us forward as we define the future of work. This means we offer countless challenges and opportunities for energetic, switched-on and ambitious people to build rewarding and successful careers. IWG is an exciting, fast-growing company. Join us and you’ll be challenged to be a leader with a career that starts in your department and can rise to global leadership.

The role

We are looking for a customer service-oriented Accounts Helpdesk Agent to provide technical support to users/ customers from designed in an efficient and accurate manner. You will be considered as the firm’s front liner and will solve technical problems and provide support for all assigned areas in designated countries. The goal is to make sure customer value is maintained to the standards set forth by the company.

Key areas of responsibility – Based on designated countries

Provide 1st level contact & convey resolutions for any payments/billings/taxes/contract terms and services related to IWG business through emails and calls

Resolves cases within the established SLA’s

Escalate unresolved cases within the team or Global Support team

Follow up on pending cases and keep customers updated on status of each case

Managing customers statement of Account, Billing & Payment Disputes

General expectation of each agent

To be constantly updated and familiar with the latest updates on all products, process work- flow

Resolving cases within the stipulated SLA

To provide highest level of customer service support for every enquiry received

To be flexible in carrying responsibilities

Our Successful Candidates Have:

Minimum Qualifications:

Diploma / Degree in any field

Proficiency in English and Thai ( written and spoken)

Mathematics & Accounting

Basic Accounting Background

Technical Skills : (Added Advantage)

Microsoft Dynamic: CRM / Titan

Finance Add-In

Microsoft Excel

Business writing skills

Our Successful Candidate is able to
:

Have strong client facing and communication skills

Provide high level Customer service

Work on Public Holidays when required

Work on shift & mid night shift when required