Account Management Executive - Grabpay

**Job Description**:**Get to know the Role**:- You will be managing a portfolio of SME accounts (merchants) with a focus on building lasting relationships and increasing profitability/revenue.- You will be responsible for the pitching of marketing campaigns and value added services/products to existing and new merchants to drive growth and awareness for GrabPay Malaysia.- You will be assisting in elements of business identification, partnerships, account management, and execution strategy.**The day-to-day activities**:- Manage a portfolio of SME merchants with a focus on building lasting relationships and increasing profitability/revenue- Liaise with SME merchants for merchant promo programs, partnerships, new products and new features- Identify bottlenecks and potential issues related to merchant operations and deliver solutions to these issues- Drive growth of SME merchants by analysing data and developing initiatives to increase profitability / revenues aligned with country targets- Work across functions to tailor merchant specific needs (e.g. customized reporting and marketing support)**The must haves**:- Bachelor (or above) degree in Business/ Management or equivalent.- Minimum 1-2 years (for an account management role) or experience in sales, business development, partnerships or equivalent role.- Experience in the e-wallet/payment industry is a plus.- Excellent written and spoken communication skills in both English & Bahasa Malaysia. Ability to speak in other dialects such as Mandarin is an added advantage.- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.- Demonstrated ability to work effectively across internal and external organizations.- Have a competitive edge and thrive in a team environment.- Be very organized and communicate well.- You must be a self-starter and independent as we'll look for you to manage your own time and priorities here.- Energetic, enthusiastic and calm even in a dynamic and fast paced environment.