Account Operations Coordinator (10030-1)

At least 2 year of working experience as a commercial or accounts operations within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup env Billing and invoicing skills 12 months contract and renewable, working location: PJ
ACCOUNT OPERATIONS

Anchor the Accounts Ops program in Malaysia for our corporate clients (GfB Portal signup & setup, troubleshooting, account administration issues, GfB client support etc.)

Work with GfB Sales & Key Accounts and Support teams on SOP adherence that ensure a seamless client experience when dealing with Grab support touchpoints.

Manage Zendesk ticket resolution process with strict SLAs
SUPPORT

Support regional sales team in creation and distribution of vouchers to clients

BILLING & INVOICING

Proactively support all sales channels on all new & existing corporate client Billing Admin work (SOPs | Setup | Troubleshooting | Change in PIC & details) in the Philippines
Follow regional SOPs that ensure a consistent and streamlined Billing Ops process for all prepaid and postpaid clients (Invoicing | Deposit | Top-up | Collections) in the Malaysia

Ensure seamless billing & invoicing flow and strict internal SLAs for all corporate clients

Handle troubleshooting and dispute resolution for all commercial contracts and billing

Recruitment Consultant : Loh Yee Shang
Email:
Adecco is acting as an Employment Business in relation to this vacancy.
The Adecco Group is an Equal Opportunities Employer.