**About Us**Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.**Position Overview**:**Key Responsibilities**:- Generate insurance quotations based on customer needs and policy requirements.- Prepare cover notes for approved insurance policies.- Review cover notes and documents submitted by customers to verify accuracy and completeness, enabling policy activation.- Liaise with insurance providers to follow up on pending approval cases and ensure timely processing.- Address customer complaints and inquiries related to cover notes, providing excellent service and resolution.- Maintain organized records of insurance policies, cover notes, and customer interactions.- Collaborate with the insurance team to improve administrative processes and workflows.- Perform other administrative tasks and support functions as required by management.**Requirements**:- Detail oriented and fast learner.- Proven experience in administrative roles within the insurance industry.- Strong knowledge of insurance policies, cover notes, and related processes.- Exceptional organizational skills and meticulous attention to detail.- Effective communication skills, both written and verbal.- Problem-solving capabilities.- Ability to work independently and as part of a team.- Diploma or Bachelor's degree or relevant insurance certifications (preferred).- Able to join immediately is a plus point- **This role open only for local****Benefits**- You will be working in a fast-growing startup that promotes flexible and open culture.- You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.- Fast moving, challenging and unique business problems- Attractive remuneration and performance incentives- Strong learning and development plans for your career growth- Great career development opportunities in a growing company- International work environment and flat organization- Competitive salary- Casual work attire
