Bjak is committed to providing accessible and sustainable financial services to individuals across ASEAN. Headquartered in Malaysia, Bjak stands as the largest insurance portal in Southeast Asia. Our primary platform, Bjak.my, assists millions in finding insurance policies that offer optimal value and coverage.Our expertise lies in navigating intricate regulations and environments while innovating some of the most groundbreaking products globally. For instance, we pioneered the simplification and online provision of investment-linked life and health insurance, accompanied by instant talk-to-agent service. We're in search of a Customer Service Representative to bolster our dedicated team and uphold our commitment to excellence.**Position Overview**:**Key Responsibilities**:- Generate insurance quotations tailored to customer needs and policy requirements.- Prepare cover notes for approved insurance policies.- Obtain necessary documents from customers to facilitate cover note issuance.- Review cover notes and customer-submitted documents to ensure accuracy and completeness, facilitating policy activation.- Communicate with insurance providers to track pending approval cases and ensure timely processing.- Address customer complaints and inquiries regarding cover notes, providing exemplary service and resolutions.- Maintain organized records of insurance policies, cover notes, and customer interactions.- Collaborate with the insurance team to enhance administrative processes and workflows.- Perform other administrative tasks and support functions as required by management.**Requirements**:- Detail-oriented and quick learner.- Demonstrated experience in administrative roles within the insurance industry.- Strong understanding of insurance policies, cover notes, and related processes.- Exceptional organizational skills and meticulous attention to detail.- Effective communication skills, both written and verbal.- Proficient problem-solving capabilities.- Ability to work independently and collaboratively within a team.- Diploma or Bachelor's degree or relevant insurance certifications (preferred).- Immediate availability is a plus.**Benefits**- Opportunity to work in a fast-growing startup fostering a flexible and open culture.- Access to the latest technologies, enhancing your skill set and marketability.- Engaging in fast-moving, challenging, and unique business problems.- Attractive remuneration and performance incentives.- Robust learning and development plans for career growth.- Abundant career development opportunities within a burgeoning company.- International work environment within a flat organization structure.- Competitive salary.- Casual work attire.
