Admin, Tggd Medical & Dental (Clinical Business Development)

Job Descriptions
01) To undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people, some of whom may be in distress.
02) To provide telephone support for the team, dealing with both straightforward and complex enquires from a range of sources, including the clinical teams, patients, relatives.
03) Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
04) To accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines.
05) To provide support for meetings as requested, booking meeting rooms, sending out supporting documentation (agenda’s, papers etc), taking and distribute meeting minutes and an administrative follow up actions as required.
06) Ensure the delivery of high quality standards is being provided to our patients. Make recommendations and implements programs to measure and improve provider/patient relationship.
07) Adheres to all Accreditation, TEMOS & MSQH and Ministry of Health regulations and standards.
08) To assist in the compilation and reporting of weekly, monthly and quarterly clinic performance statistics with the Clinic Manager.
09) Identifying new leads for corporates and insurance panels and maintaining fruitful relationships with existing clients.
10) Update and monitor company’s social media and client engagement.
11) Assist in planning and overseeing new marketing initiatives and campaigns, representing company in conferences, meetings, and industry events, when needed i.e. preparing PowerPoint presentations.
12) To undertake any other appropriate duties when required demonstrating both flexibility and support as delegated by the Clinic Manager.
13) Shall take additional responsibility as instructed by the immediate superior.
14) The scope of authority shall refer to the selected work process procedure/ instruction.
Job Requirements
01) Diploma in Business Development or Diploma in Business Administrative.
02) Good command of English & Malay (spoken and written).
03) Results oriented, strong follow up and good negotiation skills.
04) Pleasant personality and able to interact all level of people.