Job Description PURPOSE The primary purpose for this position is to provide processing and support for operational processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other operational areas, RBC Business Units or industry participants. Incumbent will address issues/queries independently and escalate to reporting manager as appropriate following established department procedures. Elements of risk are managed through operational reviews, system checks, and adherence to procedures.Working Hours : 6pm-3am / 7pm-4amPRINCIPAL RESPONSIBILITIES Provide accurate processing support for standardized and/or manual processes within a specific Operations department. Accurately review, verify and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role.Liaise and provide support to ensure problem resolution, or securing information from other Operation's departments, RBC Business Units or industry participants as required.Address issues/queries independently; escalate to reporting manager as appropriate following established department procedures.Reduce risk by suggesting process changes or modifications as appropriate.Perform other duties and responsibilities as assigned.JOB SPECIFICATIONS AND QUALIFICATIONS Basic Qualifications:Degree from an accredited university or equivalent OR Diploma or equivalent AND 2+ year of job-related experienceOther Required Qualifications:Ability to communicate effectively, both verbally and in writingAbility to demonstrate strong analytical, mathematical, exception-based processing skillsAbility to handle multiple priorities in a fast paced and deadline driven environmentAbility to understand and meet business daily support needs on an ongoing basisAbility to work efficiently and accurately on complex processes with minimal supervisionAbility to work independently and within a team environmentAbility to work well and maintain composure under pressureDemonstrated self-directedness in researching, analyzing, and solving problemsProficient computer skills in Windows-based software products including Word, Excel and OutlookProven ability to effectively deal with difficult people, situations and/or conflictStrong organizational skills, attention to detail and confidentialityPreferred Qualifications:Degree from an accredited university in business, finance or related field1+ year business, finance and/or accounting experience.Job SkillsActive Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:PERSIARAN APEC:CYBERJAYACity:CyberjayaCountry:MalaysiaWork hours/week:40Employment Type:Full timePlatform:Wealth ManagementJob Type:RegularPay Type:SalariedPosted Date:2024-04-30Application Deadline:2024-05-16Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.???????We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
