What is the opportunity?
RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.
The Administrator, Shareholder Services is responsible for the accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures supported by the business, supported by the ‘maker checker’ process control function. Adherence to the mandatory escalation processes in accordance with agreed procedures when required is essential.
Supporting Region : LUx ( 4pm to 1am )
What will you do?
Accurate and timely execution of agreed day to day processes supporting the registry management, distribution/redemption, transfer, and conversion functions across a range of Shareholder Services structures, including input and validation of manual records to cash and transaction reconciliation logs, register update, cash management, sending notice and confirmations, and presentation metrics and control data.
Understanding and execution of mandatory escalation processes in accordance with agreed procedures.
Refer queries in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework
Build productive relationships with internal departments, and create working relationships as part of the wider Malaysia Client Operations Team and support cross-working and operational improvement initiatives
Ensure allocated activities are conducted in accordance with procedures and support the governance and control through risk awareness
Adhere to all RBC Investor & Treasury Services Policies and Procedures at all times.
What do you need to succeed?
Must-have
Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
Good organization skills, ability to priorities workloads to meet tight deadlines
Nice-to-have
Experience business administration and / or relevant operational knowledge and experience
University degree or equivalent desirable.
Relevant systems knowledge desirable, including Excel and other Microsoft Office applications
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
JOB SUMMARY
City:Cyberjaya
Address:Wisma RBC, Block 3544, Persiaran Apec, 63000, Cyberjaya, Selangor, Malaysia
Work Hours/Week:40
Work Environment:Office
Employment Type:Contract
Career Level:Entry Level
Pay Type:Monthly
Position Level:PL10
Required Travel(%):0-25
Exempt/Non-Exempt:N/A
People Manager:No
Application Deadline:08/31/2020
Req ID:261853
