Agent, Casino Services

Requirements:
• Ability to effectively communicate in English and Chinese, in both written and oral forms.
• Fresh graduates are welcome to apply.
• Basic knowledge of computer skill.
• Willing to work on shifting schedules, including weekends and holidays.
• Has excellent customer service.
Scopes:
• Telemarketing and liaising with guest request and assists with Casino Ops function.
• Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
• Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for
patrons.
• Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
accurately.
• Up-sell and cross-sell property amenities to guests' company-wide.
• Provide excellent service consistent with the property's core service standards and brand attributes.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
Experience Required: Min 1 Year/s