Agent - Ocean Export Customer Service

Company DescriptionExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 322 locations in 103 countries across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.Due to strong business development demands as well as focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Agent - Ocean Export Customer Service as below:Job DescriptionMajor Duties and ResponsibilitiesEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Ocean Export files.Ensure timely clearance and delivery of freight to customer for all shipments.Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.Ensure accurate and timely client and vendor billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the DLSOP.Meet KPI standards, as per the company’s procedures.QualificationsFresh graduated student from University/ College or having 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.Understanding of ocean documentation process a plus.Pro-active, strong organizational skills.Good computer skills (Excel, Word, PowerPoint).Fluent in English.Willing to put extra hours, as required.Well-organized, innovative, self-motivated.Able to work in the team, under high pressure and tight deadline.