Job DescriptionIntroductionWe are seeking high-performing, passionate and enthusiasticCustomer Service Advisors to join us on our journey of growth and expansioninto the European market.You will be passionate about travel, you build rapportquickly and you have a customer-centric view of the world. These aspects willcome through in all your interactions whilst delivering the best possiblecustomer service, whether on the phone, by email or by chat.In return we offer you a great and creative workingenvironment, a good benefits package and an intensive training programme tohelp your journey here at Trip.com reach new heights.Our German line service hours are Monday to Friday 8am to5pm and you will work a 7.5 hour shift within these times each day. Thestandard working pattern will be 37.5 hours per week (5 days per week). Youwill work shifts on a rotation basis including public holidays.Key Roles andResponsibilitiesServe clients in our energetic contact centre ondifferent Trip.com Hotel products and answer questions on their bookings;Solve problems for clients via Call, Chat andEmail;Handle customer problems with empathy andpatience in a goal-driven environment;Work as part of a high-performing team,supporting and helping colleagues when required;Attend regular team huddles;Keep up-to-date with latest promotions andinitiatives;Read, understand and follow the Company Policiesand Procedures;Assist in ad hoc assigned projects.QualificationsAt least 2 year of call centre work experience;Strong communication skills, must be fluent inEnglish and German both written and spoken;Good knowledge of Microsoft Office applications,such as Word, Excel, PowerPoint and sound general computer skills;Proficient typing abilities;Sound troubleshooting and problem-solving skillswith a strong desire to achieve positive outcomes;Ability to listen and build rapport quickly;Enthusiastic yet conscientious and diligentapproach to work;Completer-finisher with a good attention todetail.Why Trip.com GroupWe offer a stage to unleash your full potential and driveglobal impact. As an international team, we embrace an open and inclusiveculture that supports and respect team members in and out of the workplace.Everyone is on a trip, whether it's a career trip or a life trip. At Trip.comGroup, you can define your own trip by setting a goal and celebrate yoursuccess by recognizing the progress you have made.Whats more?Extensive learning opportunities and resourcesto further your career32 days holidays (including 8 bank holidays)Market competitive compensation package andmonthly performance bonus plan that rewards your contribution to the teamAn Employee referral program that rewards youfor inviting friends to come to work with usAnnual travel benefit for activities bookedthrough Trip.comEnhanced family friendly policies to supportyour family whatever the circumstancesLife assurance to give you peace of mindEmployee well-being program: discounted gymmemberships, health cash plan, enhanced sick pay, and an Employee AssistanceProgramTrip.com embraces a flexible way of workingincluding hybridTeam building activities to encourage a sense offun and belongingWe celebrate a diversity and our cultural wealthby raising awareness and hosting events on-siteAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in2021, Trip.com Group is a leading global travel service provider comprising ofTrip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travelresources from industry partners and helps travellers worldwide pursue theperfect trip with exceptional travel products and services.We have four Customer Service Centres for Trip.comestablished in Japan, Korea, the UK, and the Philippines, providing 24/7customer service in 19 different languages.We have more than 30,000 employees scattered across 30countries in Asia, Europe, the Americas, and Oceania, striving to expand ourglobal markets and aiming to be the worlds leading and most trusted family ofonline travel brands that aspire to deliver the perfect trip at the best pricefor every traveller.Click the link to learn more about What makes Trip.com Groupa leading global travel service provider? Click the link to learn more about This is a Trip Where BothYour Career and Life Can Flourish! Find out more job opportunities at Have a good trip, and see you soon!
