Alibaba Cloud-Global Technical Support Expert

**Basic Infomation**Department:Alibaba GroupDegree:BachelorWork Experience:5 year- Join our team as a database domain expert in cloud product technology, where you will offer expert-level service support to our customers. You will be at the forefront of troubleshooting and resolving complex, escalated issues swiftly and accurately. Key Responsibilities: 1. Serve as a technical authority for cloud product databases, providing expert-level support and resolving challenging escalated issues. 2. Liaise with the R&D team to advocate for bug fixes and architectural improvements in cloud products based on customer feedback, and encourage the development and utilization of diagnostic tools for backend and user-end. 3. Compile and distribute official technical documentation and solutions, advising customers on the optimal use of cloud products.**Position Requirement