Alibaba Cloud-Global Technical Support Expert

**Basic Infomation**Department:Alibaba GroupDegree:BachelorWork Experience:5 year- Step into the role of a network domain expert with Alibaba Cloud, where you will be vital in providing top-tier service support for our cloud products. Your expertise will be crucial in the rapid diagnosis and resolution of complex technical issues. Key Responsibilities: 1. Offer expert-level customer support in the network field of cloud product technology, quickly pinpointing and resolving escalated concerns. 2. Work in conjunction with the R&D team to promote the rectification of bugs and the optimization of architectural solutions for cloud products, driven by customer input. Spearhead the adoption of diagnostic tools that cater to backend and client-side autonomy. 3. Compile and update official technical documentation and solutions, instructing users on the proper utilization of cloud products.**Position Requirement