Job Description Department overview Application Support is a global team that delivers specialized technical support across the suite of financial market data and information services that provides financial pricing data and tools for bonds, CDS and loans, as well as fair value data, equity volatility data and securities lending data for stocks and bonds. Our service delivers detailed liquidity metrics and transparent information about pricing sources and methodologies, with flexible delivery options tailored to the needs of our clients. The application support team focuses on continuously improving support process through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams. Position summary We are seeking an experienced Application Support professional to join the team. The role encompasses 2nd line technical application support for our Pricing and Reference Data applications. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support. Duties & accountabilities Provide second line technical support across Pricing and Reference Data applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. Business competencies Education and experience University Graduate with Bachelor Degree in Computer Science or Computer Engineering related degree, Master's Degree is a plus Up to 6+ years of work experience in an Application Support role Experience in reading and debugging Java code is essential Must be knowledgeable in SDLC and experience in raising development bugs - including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology a plus Working knowledge of SVN and Eclipse is desired Experience in using and setting up Tidal Scheduler an advantage Must have fundamental working knowledge of Oracle, SQL and RDBMS - including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage Ideally have working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc. Ideally familiar with monitoring tools such as Splunk, Datadog, Centreon and Monolith. Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus Excellent understanding of software systems and technology Good understanding of software support team functions and a solid understanding of the end to end application development process. A strong desire to keep up with all of the latest developments in related technologies Personal competencies Personal impact Confident individual who can represent the team at various levels. Excellent analytical and problem-solving skills Ability to carry out business impact analysis and prioritize tasks according to severity and importance Communication Must be a strong communicator both written and verbally in English Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Teamwork Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlinesInclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.
