Application Support

**Industry: Information Technology & Services****Location: Bayang Lepas, Penang****Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)****Responsibilities**:- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.- Follow up closely with customers to ensure full resolution of issues.- Deployment of service releases, patches, requests and customizations.- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.**Requirements**:- May require an associate degree in a related area. At least 2 years of related experience.- Ability to troubleshoot and diagnose problem.- Good customer service skills.- Ability to work both independently and as part of a team.- High level of interpersonal skills to work effectively with others.- Works under minimum supervision.- Flexibility - responsibilities may require occasional evening and weekend work.- Basic knowledge in SQL is an added advantage.**Company Benefits**:- Fixed Bonus (0.5)- Annual leave (14 days)- KPI Bonus (2 months; depends performance)- Public holiday (if on Sunday replace on Mon; if on Sat will get replacement leave)- Medical Card (cover for wife and children as well)- Dental Card- Company trip**Salary**: RM3,000.00 - RM5,000.00 per month**Benefits**:- Dental insurance- Health insurance- Work from homeSchedule:- Monday to FridaySupplemental pay types:- Performance bonus- Yearly bonus