**Benefits**:- Reputable company- EPF, SOCSO and EIS contribution- Sales Commission- Incentives- Group Personal Accident Protection- Outpatient Treatment- Dental Subsidy- Annual leave- Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)- Compassionate Token- Birthday Gift- Wedding Cake- Staff Purchase Discount**Job Requirements**:- At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.- Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry- Experienced **managing 4 or more F&B outlets at one time.**:- Experienced with food safety and inventory management procedures- Passionate for customer service and sales- Possess own transportation for outlet visits- Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.- **Operational**_a)Customer- Ensures that outlet teams are delivering excellent customer service in the area- Ensures that all customer feedback are appropriately addressed- Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them backb)OperationsEnsures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:- Compliance with all legal, financial and operating company policies and procedures- Food safety, sanitation, cleanliness, security and halal requirements are followed at all times- All in outlet SOPs are strictly adhered to at all times- All products and services going out to customers are of high quality and within standard- Outlet is well kept and maintained, representing the brand appropriately- **People**_a)Outlet Teams- Ensures that all outlets within area are adequately staffed at all levels- Creates positive people culture and working environment within all outlets in area where people are motivated- Monitors staff retention and turnover, initiates plans to retain people- Values and respects diversityb)Training and Development- Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.- Ensures that training and development of outlet teams are of high quality and timely- **Financial**_a)Sales- Sets targets, tracks and monitors performance of individual outlets- Drives action plans to achieve these targetsb)Profit- Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.- Control Shrinkages, store theft and fraud- Improves product mix to improve sales productivity for better food cost- **Growth**_a) Brand- Always looking for opportunities to grow brand in areab)New Outlet Openings and New Products- Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success- Coaches and supports new outlet management- Implements plans to reach Financial and Operational goals**Job Types**: Full-time, Permanent**Salary**: RM4,500.00 - RM6,000.00 per month**Benefits**:- Additional leave- Cell phone reimbursement- Dental insurance- Health insurance- Maternity leave- Meal allowance- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Afternoon shift- Day shift- Holidays- Night shift- Weekend jobsSupplemental pay types:- Commission pay- Performance bonusApplication Question(s):- What is your expected salary for this role?- How soon can you join us. Please state your notice period.- Are you able to work in East Coast of Malaysia?
