Area Manager, MalaysiaThe Area Manager is responsible for leading a team that is responsible for the account management, strategy implementation, and planning within an assigned market geography.As the Area Manager, you and your team will support delivery of revenue and/or acquisition goals, by developing and sustaining strong hotel and property partner relationships within the assigned area, driving implementation of internal business initiatives, and process efficiencies.In doing so, you and your team will work with Expedia Group's hotel and property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution and revenue management toolset.What you'll doLead a team including Market Managers and Associate Market Managers in the assigned market.Run a small number of key accounts and/or local hotel chain relationships in designated area/country(s)Continuously coach and provide recommendations to direct reports; improve team productivity and effectiveness by building the skills and capabilities of the team membersSupply cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plansProvide input to senior management in developing effective and scalable solutions to improve process efficienciesDevelop and sustain strong partner relationships by delivering consulting servicesDevelop & drive sound recommendations based on insights from data analysis to optimize hotels in the Expedia market place and their lodging market overallRepresent Expedia in the local market, build Expedia's company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industryPromote Expedia's full suite of products offerings to partners and educate them on the full use of our products and toolsLead the execution of overall market business plans to meet or exceed key targets, goals and/or strategic objectives set by LPS leadershipEffectively handle working relationships, team's productivity and moraleContinuously improve collaboration with other internal functions, within LPS and across Expedia.Other reasonable duties, as assignedWho you areBachelor's Degree; or equivalent related professional experience5-8 years' experience20 – 30% of travelDemonstrated the ability to achieve and set goalsLead cross-functional teams successfully in a fast-paced team environmentStrong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlinesExecute market place initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information and driving long term relationships with our supply partners, especially our key accountsAbility to have an effect for internal and external decision makersStrong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence othersProficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel and PowerPointEstablish and adhere to priorities in a fast pace environmentHigh impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammateHungry, determined, motivated, willing to take action and results-focusedOrganization and time management skills, rigor, attention to detailsProven follow-up/persistence when facing challenging situationsAbility to multi-task effectively and be able to change gears quickly without skipping a beatStrategy Execution Integrates change processes with organizational business plan.Coaches team members in behaviours for personal effectiveness, results orientation.Relationship Management Authentic relationship builder; earns the confidence of others;Bridges and sustains productive and long term partnerships based on mutual support through a reciprocal styleSolution Alignment Excellent analytical and vital thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.Appetite for innovative technology, fast-changing business environment, facts decision-makingAbility to select and present insightful dataset including performance, market and competitor analysis and to implement significant action plans based on the dataWritten & Spoken Communication, Listening and Influencing Strong proficiency in English, additional local language a plusPresents ideas and directives clearly and persuasively; actively listens when spoken/presented toAbility to effectively communicate to various levels and through a variety of communication channelsAbility to influence direction of decisions even when holding a position contrary to the majority.Build & Maintain Teams Able to work independently as well as be a strong team worker, always seeking to improve team and organizational performanceMotivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals
