**Responsibilities**- Performs daily guest rooms checks, corridor and stairways- Performs checks in all maid pantries, trolleys & restrooms- Able to set and enforce strict house rules procedures for staffs and SOP to follow- Trains and supervises room attendant to ensure cleanliness standards according to SOP and productivity are highly met- Issues daily instructions and assignment to Room Attendant, Clerk, Houseman & Supervisors- Plans all major works and special assignment and Projects for supervisor to follow- Keep records and follow up actions on assignment and projects to prevent room defects.- Ensures all VIP rooms are clean and checked on time for arrival- Assists supervisor duties as and when required- Check work progress to ensure that proper methods of cleaning and maintenance are being carried out effectively- Meets all special requests from guests and inter-department promptly and efficiently- Conduct yearly performance appraisals and goals setting for staffs- Represent the Hotel and department in a professional manner for meetings etc in the absence of Asst Exec Housekeeper/Director of Housekeeping.- Handle all staff activities in the department e.g. misconduct, disciplinary action, counseling and coaching sessions etc.- Interviewing and Hiring of new staffs for the department- Keeps records of all staff activities in department e.g. Medical Leaves, Annual Leaves, Absenteeism etc- Checks all employees daily for proper grooming standard- Prepares inventories e.g. linen, guest supplies, operating equipment etc.- Able to conduct meetings and briefing effectively- Assign supervisors to be held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services- Train supervisory personnel to study and strictly observe all the safety regulations and safe working practices at respective departments and sections.- To communicate and reinforce safety requirements and procedures are followed on specific job instructions.- Responsible for the general housekeeping for cleanliness and at the relevant respective department / section safety operational processes of which the supervisors are in-charge of the department / section- Able to be independent to perform all tasks in the absence of Asst Exec Housekeeper & Director of Housekeeping**Requirements**:- Able to communicate and write in English and Bahasa Malaysia- Ability to give clear instructions in written or oral- Able to plan, organize and delegate job effectively- Ability to analyze and solve problems- Able to counsel and take appropriate actions- Create co-operation and communicate with other departments- Hospitality training from a recognized institution.- Minimum three (5) years supervisory experience as a Team Leader in a Housekeeping Department with 5 star Hotels.
