Description s Key ResponsibilitiesSome job descriptions for the position are shared below :Must be able to assist hotel guests with technical requirements and issues.Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.Establish and maintain user procedures and hardware familiarization for all systems.Maintain effective support for end user support process, other systems,including back office applications.Knowledge of specific hospitality industry applications and interfaces (i.e. PMS, POS, Back Office, Spa, HR systems, etc) is essential.Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, etc).Administer O365 platform, connection to global VPN and other communication toolsEstablish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT governance portal.As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.Good knowledge and support for Desktop OS and applications.Assist the Director of IT and Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.Prepare IT operating budgets, IT capital budgets, and able to discuss and present a business case for all IT expenses with Director of IT.Four Seasons believes in offering the best to the best; check out some of our amazing benefits!An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposureThe opportunity to engage in a diverse and challenging work environmentExclusive discount and travel programs with Four Seasons Hotels and ResortsCompetitive salary and benefits (Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)Complimentary uniforms and uniform careComplimentary Employee Meals5 working days and 2 off daysRemarks: Due to the high application, only shortlisted candidate will be contacted.The location for this position is: Langkawi, Kedah, MalaysiaLearn more about what it is like to work at Four Seasons, visit us:Learn more about Four Seasons Langkawi on Social Media:Instagram: @FSLangkawiTwitter: @FSLangkawiFacebook: For more details please visit our website :
