AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the RoleHandle and provide technical support to all AIA Group internal teams and external clients on Application monitoring tools such as Dynatrace.Why Us?In our AIA Digital+, we serve as AIA's Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.Join us as a part of AIA Group today!Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.Setup of alerts and processing thresholds on regular basis as per business requirementsProvide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.Proactive investigation of potential problem areas based on monitoring statistics.Creation of monitoring dashboards and key Afor IT leadership.Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.Familiarity with networking and storage conceptsExperience with Oracle, EBS, SOA is a plusExperience with Linux, Unix & Sun Solaris systemsExperience with Shell scripting and other scripting toolsAbility to be proactive, creative problem solver and adaptable to various work pressureExcellent verbal and written communication skillsWork closely with other Business Units and functional teams to coordinate effective solutions.Knowledge of current documentation materials, methods, technology and practicesEnsure AIA company standards and procedures are followedMinimum Job RequirementsRelevant Experience: Extensive experience (7+ years) in Dynatrace & other APM monitoring tools.Previous proven working experiences in working under matrix organization and people in multiple countries is a must.Hands on experience on Design and implement Dynatrace monitoring solutions;ORAn equivalent combination of qualifications and relevant experience.Education: – Degree Holder of University on Information Technology or related field ITIL V3 Foundation certification or higherFlexible working hours (4+1)Work-life balanced environment!Provide annual leave and birthday leaveCoverage for medical insuranceProvide equal opportunity to all!#LI-SS1
