**ESSENTIAL DUTIES AND RESPONSIBILITIES**:- To promptly, accurately, professionally and courteously receives all incoming or outgoing calls in a proper telephone etiquette.- To promptly, accurately, professionally and courteously assess all received calls/ inquiries and directs and/or records and relays messages- To maintain thorough knowledge and provide all information pertaining to Club's facilities/ services/ activities/ programmes to members or guests.- To manage the reception counter, registration or enrollment for promotion packages, events, sports & recreation classes, courses and any form of competition.- Ensure reception counter is neat, clean and well maintain at all time.- Ensure surrendered lost and found item to be recorded and MOD and Security are being informed.- Responsible for all facilities bookings and ensuring all booking policies are strictly adhered.- To ensure proper forms are complete and submitted by members or guests according to the situation.- To ensure and maintain proper records and reports of all payment or cheques received.- To assists members in their monthly subscription fee/ payment.- To ensure receipts must be issued for any payments made by members or guests'.- Aware on all daily or weekly scheduled Banquet functions and Manager on Duty.- Responsible to update all reception counter manual filing, replenishing, operating equipment and ensure that all in good condition.- Develop and maintain a systematic filing procedure where documents are kept, traced and categorized.- Responsible to do opening and closing of reception counter.- Able to assist and promote in the organizational of the Club's promotional events.- Work collaboratively with the following division:- Operations & Maintenance- PR & Marketing- Sales & Event- Membership/ Reception- Accounts- Sports & Recreational- Liaising with staff in other departments and with external contacts.- To be involved and contribute in the areas of events, banquet and any other duties assigned, as needed or directed.- To assists in any other duties assigned by the management from time to time- Cultivates a positive environment among team members; collaborates with team to meet deadlines.- Immediate supervisor is the Membership Relations Executive and Head of Operations.- Able to start immediately- Minimum qualification - SPM
