Assistant Outlet Manager

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards:- Maintain a high customer service focus by approaching your job with the customers always in mind.- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.- perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.- Create an environment where everyone in the department and focus on "creating that special experience" to deliver exceptional customer service.- Actively seek verbal feedback from customers and team members at each service period.- Agree on and implement actions to make improvements to customer service.- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Outlet Manager.**Job Types**: Full-time, Permanent**Benefits**:- Free parking- Maternity leave- Meal provided- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Performance bonusAbility to commute/relocate:- Lumut: Reliably commute or planning to relocate before starting work (required)