Associate-Account Management

Job Description Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.Respond to inquiries about products and services, processing payments, or performing general account maintenance.Up-selling customers to new products or services may be encouraged. Qualifications Our most successful candidates will have: High school diploma or GED Demonstrated ability to perform at a high level, to support our high volume of inbound calls Excellent verbal and written communication skills; proficient reading skills required Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required Prior customer service experience preferred