Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate aculture of inclusionfor all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryAssociate Analyst, Technology Account Management 2024 Launch Graduate Program - MalaysiaWho is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Overview- Responsible for all aspects of the technology and operational relationship with the customer- Acts as a dedicated resource for key customers- Establishes working relationships with internal delivery teams, customer support teams and customer contacts- Helps identify business opportunities through understanding of the customer's technology infrastructure- Partners with customers to develop annual business plans and conducts quarterly operational reviews.**Responsibilities**:- Researches basic problem requests and responds to inquiries on products and tools for internal and customers- Contributes to the delivery of integrated solutions that address customer needs- Analyzes data from technology account management projects and reports on performance relative to success metrics- Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs- May produce presentation materials, analytics and reports for customer or internal communications- Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks.Experiences- Demonstrates ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines- Works successfully and cooperatively in a team atmosphere- Uses insights drawn from data analytics to add value to a Customer servicing team.Qualifications:- Bachelor's or Master's degree with expected graduation between Dec 2023 and June 2024- Outstanding record of academic achievement- Proven record of leadership in a work setting and/or through extracurricular activities- Exceptional analytical and quantitative problem-solving skills- Ability to communicate complex ideas effectively - both verbally and in writing - in English and local office language.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:- Abide by Mastercard's security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
