Job PurposeThis role will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.ResponsibilitiesTo be fully responsible for Backup platforms.Installation, upgrades, maintenance of the platforms.Production monitoring and resolution of technical incidents.Backup monitoring and reporting in direct relation with Manage Services.Analyze and prepare accurate documentation for production.Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support.Improvement and extension of operational system stability and performance.Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation.Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow).Troubleshooting incidents in the scope of the technical areas.Develop scripts for automation and batches, in close collaboration with development teams.Creating scripts according to internal AXA standards and procedures.Ability to support and monitor services on production servers.Technical writing of the proper documentation according to internal regulations.Your ProfileRequirementsTechnical Skills:Cloud knowledge: Security, Networking, AWS, Azure.Commvault solutions.IBM Spectrum Protect V8 or later expert.NetApp skill will be appreciated.CMX archiving tool knowledge is a plus.Scripting skills and automation. (Korn shell is mandatory, power shell is a plus). Strong general knowledge in IT and Datacenter infrastructure architectures.Minimum 3 years proven experience in a backup environment.Knowledge in Windows / Linux / VMware.Good reporting skills. Ensure security is always a priority one: audit, vulnerabilities remediation, support patching.Ensure service levels meet requirements. Propose and implement action plan when required.Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows, VMware, and UNIX servers).Non-Technical Skills:Autonomous, teamwork spirit and "self-organized working", respectful of the process.Curiosity, assertiveness, pro-active mindset.Customer centric and result orientation.Ability to work in dynamic, matrix-structured global organizations.Upper intermediate level of written and spoken English is a must.French/Dutch speaking would be appreciated.Not a 9-5 mentality.Respect other culture behaviors.Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision.About AXAAs a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture ofrespect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.About the EntityAXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities What We OfferWe bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
