Bar & Floor Supervisor - Moon Bar

**Responsibilities**:- This position involves in handling alcohol product. To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous service.- Bar & Outlet supervisor is accountable for sales and profit in his/her area and brings into effect the superior product and service expected for our guests in accordance with policies and procedures adopted by the hotel.- Note: This position should be considered supervisory in nature- administrative tasks should be limited to scheduling with knowledge of budget progress and report. The outlet supervisor should be on the floor at all times. This position involves in handling alcohol products.- Duties and Responsibilities:- 1. Actively support the quality Improvement process.- 2. Assume responsibility of daily operation of assigned outlets.- 3. Assist in ensuring that scheduling functions are performed accurately and on a timely basis.- 4. Assist in maintaining a highly motivated and well-trained staff.- 5. Open and close shift in accordance with manager's checklist.- 6. Initiate aggressive guest interaction through seeking and soliciting feedback from guests.- 7. Train, maintain and enforce all company service standards, using use records, menus, and appropriate reference materials.- 8. Properly execute revenue and check control procedures on shift.- 9. Handle daily employee relations i.e. scheduling, time adjustments, and etc.- 10. Maintain a safe and sanitary work environment for all employees and guests.- 11. Gather and implement all proper tools for running shifts i.e. schedules, floor plans, reservations, checks.- 12. Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.- 13. During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.- 14. Be on the floor during entire meal period and ensure adequate coverage.- 15. Conduct taste panels and menu classes on a daily basis for restaurant & bar.- 16. Ensure that only a quality product is being served.- 17. Monitor hours, staffing overtime on a daily basis for restaurant & bar with accurate scheduling in line with forecast and budget guidelines.- 18. Ensure all side work is done on a daily basis.- 19. Maintain proper employee uniform standards- 20. Manage an effective repair and maintenance program through the use of work orders, inspections, and etc.- 21. Assist in implementing an effective training program for new and current employees using use records, menus, and appropriate reference manuals.**Benefits**:- EPF- SOCSO- Annual Leave