We are presenting for our client's, a multinational shared services company Malaysia is a world-leading Industrial Gases company which provides atmospheric and process gases and related equipment to manufacturing markets- Support Us Market- Permanent position- Working time- 3pm-12pm (with shift allowances)**Responsibilities**:1. Upload SAP/legal invoices to various customers 'website based on the requirement2. Key coordinator with each website when changes incur.3. Answer incoming customer phone calls via BCM and logs dispute into the SAP dispute system.4. Collaborate/work/support with US and EU counterparts to resolution of billing related issues including disputes6. Assist with the development, testing, training and implementation of the new scripts and RPA (Robotic Process Automation).7. Act as first level of maintenance for the scripts as to expand the automation opportunities via scripts or bots.8. Execute automated process and provide quality feedback on functionality.9. Maintain and quick fix details of automation code (HTML selectors, SAP scripting, VBA)10. Perform regression test periodically and as needed.11. Follow up if any information changes from externa website and customer web form.12. Support Automation Process Champion in development of new solution, scaling of existing ones and keep the documentation updated.13. Ensure the work efficiency and deadlines are met especially major billing dates and month end closing, to meet billing KPIs.14. Train the entire team members whenever new billing process taking place.15. Complete the SOX audit requirement and work with team to streamline the billing process.16. Support any ad hoc duties or projects assigned by superior when deemed necessary.**Requirements**:- Degree in IT, Business Admin with minimum 3+ years customer support service experiences- Good knowledge of SAP Sales & Distribution and Microsoft Office skills i.e., Excel VBA, Visio etc. will be advantages.- **Involvement in automation project will be beneficial**:- Analytical, process driven, attention to details, with strong problem-solving abilities.- Flexibility to participate in meetings or teleconferences outside of normal working hours maybe required and adaptable when changes in work assignments.- deadlines and multi-tasking.- Strong communication and interpersonal skills, able to drive initiative and work independently as part of a team.- Excellent in English written and verbal communication skills.- Willing to work on a shift basis to support US time zone from 3pm to 12 midnight.**Others**:- **Medical**:- **Dental & Optical**:- **Insurances Coverage**:- **Performance Bonus**:- **Reachable by public transport****Job Types**: Full-time, Permanent**Salary**: RM4,500.00 - RM6,000.00 per monthSchedule:- Evening shift- Monday to Friday**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- the: 2 years (preferred)
