Job Description:As a Bowling Center Supervisor at Wangsa Bowl, you will oversee the daily operations of our bowling facility and contribute to creating a positive and enjoyable experience for our customers. Your main responsibilities will include:- **Customer Service Excellence**: Lead by example in delivering exceptional customer service, ensuring guests have a memorable and enjoyable time at the bowling center.- **Staff Management**: Supervise and coordinate the work of bowling center staff, including lane attendants and front desk personnel. Provide guidance, training, and support to maintain a cohesive and efficient team.- **Operational Oversight**: Monitor and manage day-to-day operations, including lane assignments, equipment maintenance, and cleanliness of the facility. Ensure all safety protocols are followed.- **Problem Resolution**: Address customer concerns and inquiries promptly and effectively, demonstrating strong problem-solving skills to enhance customer satisfaction.- **Event Coordination**: Assist in organizing and overseeing bowling leagues, tournaments, and special events. Coordinate with the events team to ensure successful execution.- **Inventory Management**: Keep track of inventory levels for bowling equipment, shoes, and other supplies. Place orders as needed and maintain accurate records.- **Sales and Promotion**: Collaborate with the marketing team to implement promotions, discounts, and loyalty programs to drive customer engagement and increase revenue.- **Compliance**: Ensure adherence to all safety regulations, licensing requirements, and company policies.Qualifications:- Previous experience in a supervisory or managerial role, preferably in a recreational or entertainment setting.- Strong leadership skills with the ability to motivate and guide a diverse team.- Excellent communication and interpersonal skills.- Knowledge of bowling equipment and scoring systems is a plus.- Ability to handle customer concerns professionally and efficiently.- Flexibility to work evenings, weekends, and holidays as needed.**Working Time:- ****Shift 1 : 9.30AM - 6.00PM****Shift 2 : 3.00PM - 11.30AM****Every week rotational ShiftPay: RM1,800.00 - RM2,500.00 per month**Benefits**:- Maternity leaveSchedule:- Rotational shiftSupplemental pay types:- Attendance bonus- Overtime pay- Performance bonus- Yearly bonus