Description
Primary Objective:
Manage Affluent-Focused branch which cater for affluent / high net-worth individual customers with specific banking needs including investment advisory Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth target, branch MOP/PBT Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products
Key Responsibilities:
Strategy and Planning Develop, implement and manage the mega branch sales and operations plan to achieve the branch target
Sales Management Set, review and communicate sales targets to all levels of staff across the branch Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met Maintain awareness of competitor activity and industry best practices Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) Approve quality credits as per approving matrix Develop and maintain network of business contacts, especially Corporate & SME customers
People Management Promote the core values of the Bank Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix To adequately train and develop branch staff
Customer Service Management Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank Resolve customers' complaints and attend to requests in a timely manner
Compliance Ensure that there are no adverse reports from the audit findings of the branch Ensure compliance to the policies and procedures set by the Bank
Requirements
Requirements:
Bachelor Degree - Any field.
Diploma - Any field.
- Professional Banking Certificate
Minimum 8 years of working experience in branch banking/premier banking Strong understanding of all loans/financing and deposit products across retail and capital market, particularly investment products Strong leadership, relationship building skills in all customer segments, especially handling Affluent/HNI customers Reasonable good in credit knowledge Good written and verbal communication skills Strong problem solving skills Excellent interpersonal and communication skills
Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
