Working Hour- Regular Hours- Monday - Friday- Business Area- Community Banking- Location- Malaysia - Perak- Description**Primary Objective**:- Managed SME-Focused branch which cater for to the specific banking needs for SME customers.- Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth targets and branch MOP/PBT- Responsible for all loans/financing and deposit products across retail and SME**Key Responsibilities**:**Strategy and Planning**- Develop, implement and manage the mega branch sales and operations plan to achieve the branch target**Sales Management**- Set, review and communicate sales targets to all levels of staff across the branch- Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met- Maintain awareness of competitor activity and industry best practices- Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)- Approve quality credits as per approving matrix- Develop and maintain network of business contacts, especially Corporate & SME customers**People Management**- Promote the core values of the Bank- Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix- To adequately train and develop branch staff**Customer Service Management**- Ensure clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank- Resolve customers' complaints and attend to requests in a timely manner**Compliance**- Ensure that there are no adverse reports from the audit findings of the branch- Ensure compliance to the policies and procedures set by the Bank- Requirements**Requirements**:Bachelor Degree - Any related field(s).- Professional Banking Certificate- Minimum 8 years of working experience in branch banking/CBBC- Strong understanding of all loans/financing and deposit products across retail and SME- Strong leadership, relationship building skills in SME and retail customer segments- Good written and verbal communication skills- Strong credit knowledge in SME- Strong problem solving skills- Excellent interpersonal and communication skills- BenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
