Job Summary- 1. Manage requirements for assigned projects from high level customer journey to detailed business requirements throughout the project lifecycle.- 2. Supporting operational excellence initiatives including identification and implementation of opportunities, monthly analysis / reporting for operational metrics performance.- Job Accountabilities - Key Accountabilities- 1. Plans, conducts / facilitates sessions for business requirements gathering and ensures the deliverables are met on timely basis.- 3. Identify technical development areas and ideate to-be model solutions with technical teams.- 4. Collaborate with project manager to build Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high-level plan.- 5. Analyzes and manages requirement risk, traceability matrix and prioritizes requirements.- 6. Performs quality review checks on project deliverables from stakeholders.- 7. Develop test plans, perform testing, and conduct training activities.- 8. Manage post implementation activities including problem solving and benefits tracking with stakeholder engagements for root cause analysis and improvements.- 9. Ideate / implement process improvement initiatives, including automation and simplification projects.- 10. Establish datasets for periodic operational metrics reporting, leveraging on tools such as PowerBI.- 11. Perform analysis on operational reporting and engage with stakeholders for improvement opportunities and commentaries on trends.- 12. Adapts and applies different delivery methodologies including SCRUM, Waterfall and Zurich Lean determining the best methodology for the specific project.- Job Qualifications- 1. Bachelor's degree in business administration / business analytics / computer science / data analytics.- 2. Minimum 3 years of experience in a Business Analyst / Analysis / Analytics role.- 3. Preferred:- a. Background in Insurance with in-depth understanding of insurance products and processes- b. Experience with PowerBI, Power Query, PowerApps- c. Experience with Ms Visio, SQL- d. Experience with Lean / Automation / RPA- e. Experience with Prototyping**You are the heart & soul of Zurich!**At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.Let's continue to grow together!- Location(s): MY - Kuala Lumpur- Remote working:- Schedule: Full Time- Recruiter name: Tarenjit Kaur- Closing date:
