About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
Strategy Inbound and outbound of NTB CC & CASA acquisition and activation.
Business Engage NTB clients (any segment) who have financial needs especially in CC/CASA. Driving NTB fresh fund deposit into business. Engage via on-site marketing/roadshows/ door to door/ blitz, or via leads from partnership, alliances and etc Initial primary focus on Credit card & Privilege Saver as anchor product, gradually broadening to full range of retail products. Engage NTB Client base to acquire more cross sales product such as PLoan, Banca, Mortgage referrals, PRB and PMB referrals.
Processes
Connect and explain Connect with identified prospects. Explain proposition and requirements in full. Proactively explain respective banking proposition that fits Clients Ingoing Needs/anchor products, e.g: CASA, Mortgage, CC, BC CASA.
Prepare and set up Pre-send product bundles description and banking proposition. Conduct remote KYC. Collect all documents (digital) required for account opening and pre-fill forms Conduct CDD Opening of new account / activate products Tag clients to the right segment.
Meet, deep sell & train Meet in person (Ensure Priority Banker joins if Affluent) Listen and determine further needs Setup anchor products Initiate discussion to cross-sell Educate and conduct initial setup for online, ATMs, client centre and store
Activate Conduct fulfilment Pass on referrals of other products to respective specialists
People and Talent
Product broadening Basic banking products knowledge - Credit Cards, CASA, Mortgage, PL, Banca Market and competition knowledge
Client engagement Closing deals Ability to drive and manage client interaction Good communication & presentation skills Negotiation and objection handling Client training on digital solutions
Journey completion Discipline and good time management to handle client needs Ability to solve problems and close issues without handing over Strong analytical ability Understanding of CDD principles Interpersonal and complaint handling skills Bank's product knowledge Understanding of policies and procedures ABM rules / Bank Negara FEA regulations Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges
Risk Management Ensure the operation is being compliant and meeting all regulatory requirements
Governance
Ensure Compliance with regulatory requirements pertaining to: Bank's Group Policy & Standards Local Laws and Regulations Bank's Code of Conduct. Customer Data Confidentiality Money Laundering Customer Due Diligence
Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead Malaysia / Retail Banking / Client Acquisition (Price Solutions, TPSA & Personal Banking) to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board of Price Solutions Malaysia
Key Stakeholders All levels of staff inclusive of Group level
Other Responsibilities Achievement of profit and growth targets for CC & CASA fulfilment team Achievement of service excellent to alliances / partnership companies Operational efficiency and effectiveness for service to customers The overall image of Standard Chartered Bank in marketplace.
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