**Job***: Retail Banking**Primary Location***: Asia-Malaysia-Johor Bahru**Schedule***: Full-time**Employee Status***: Permanent**Posting Date***: 12/Jul/2023, 12:56:47 AM**Unposting Date***: Ongoing**Role Responsibilities****JOB SUMMARY**- To coach, direct and motivate sales team towards achieving targeted goals.- Responsible for retention of BIE (team members)- Focusing on target market segmentation in relation to booking of assets.- To achieve agreed sales targets by acquiring new business via selling BIL / GIL products directly to new customers, through identifying of financial solutions that meet customers' needs.- To help strengthen team discipline and sustain team morale through striving for and achieving allocated team targets and supporting team/units' objective***RESPONSIBILITIES****Strategy**- Drive the right sales culture and attitude- To ensure sales planning and strategy are put in place throughout the year to achieve total revenue goal and targets.- Drive, motivate & inspire Business Banking Client Acquisition Team to effectively manage respective individual sales to achieve planned sales activities and targets.- Manage client experience.**Business**- Deliver budgeted team sales target and increase sales productivity- Segment focus, customer focus needs-based selling- Deepen customer relationship penetration through multi-product selling or bundles around anchor product- Drive and monitor Team sales strategies, create sales opportunities, evaluate effectiveness- To share company business strategy, sales focus and regular review on sales performance with BDMs**Processes**- Operational quality - manage sales controllable error, rejection, approval rate, TAT etc.- Continuous sales improvement effort, through active engagement with Product, Credit & Operations.- To ensure risks and issues identified are resolved in an appropriate and timely manner.**People & Talent** **- Coaching performance to achieve individual sales target- Engage every team member and build strong team work- Effective performance / scorecard / vintage mix management within budget, discipline in performance management- Identify and groom potential sales leaders- Upgrade people management skill constantly**Risk Management**- Ensure CDD / AML & TCF diligence and adherence to operational risk controls and procedures in day-to-day Regional Sales teams management- Discipline in HR and training related matters, Operational Risk Standards- Zero tolerance of risk and compliance breaches- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices- Being measured against Governance and Operational Risk review result of the regional team- Achieve satisfactory audit rating, ensure no adverse findings in internal / external audit, governance and compliance review- To comply with all applicable money laundering prevention procedures**Governance** **- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.**Key stakeholders**- Internal - Product, Segments, Governance, RB, GBS, Collection, CDD, Credit & Risk.- External - Clients.**About Standard Chartered**We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:**Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do**Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well**Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.**Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations**Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for an
