**Additional Information** Butler Supervisor**Job Number** 24091578**Job Category** Housekeeping & Laundry**Location** The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Greet guests upon arrival and articulately explain details and amenities available. Respond to guest requests for special arrangements or services (e.g., unpacking, dry cleaning press guest garment, shoeshine, assist with reservations, and transportation) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards. Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Document and resolve issues with discrepant rooms with the Front Desk. Communicate issues to next shift. Complete required paperwork.Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.**Duties & Responsibilities**- Ensure preparation all amenities and to inspect all villa based on arrival list and guest history report- Assisting other butlers with their tasks or duties to maximize guest satisfaction.- To ensure that all villa blocked for arrival are prepared on time prior guest arrival- Liaise with other butlers on ensuring guest preferences and recorded.- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.- Responsible for promoting hotel facilities, services and product to the targeted guest group.- Assisting Guest Experience Manager to resolve any issues- To control and do record for gift given to repeater guests- Personally meet and greet all Villas guest upon arrival and fond farewell upon departure.- Familiarize with internet, local and international newspaper/magazines and other resources to get any information needed by the guests- Provide recommendation for best place for shopping and sightseeing- Pulse check on guest satisfaction during the stay.- Regularly inspect the quality of service provided by all butlers, and ensure that all services are according to standard- To assist Front Office, Housekeeping and Food & Beverage Department for any basic requests to give quick and respond service to the guests, providing lateral service.- Have good knowledge about local area, events happening in Langkawi- Check Butler's grooming in accordance to hotel standard- Work closely with front desk and housekeeping to ensure correct room status at all times- Provide assistance when required during peak periods.- Adhere to hotel cleaning and maintenance program, involving in Villas CARE program.- Enliven the Gold Standards of The Ritz-Carlton and serve as a role model.- Manage the training for butler and compile training hours directly with HR (new and senior)- Responsible to give orientation and train new Butlers and organize all the necessary things to ensure he/she ready to work.- Managing and updating the new information folder and all files documentary in the office.- Precariously check all registered pre arrival suites and villas.- Manage all Butlers, supervising operational and create new project and activities- Solve problems and any possible service short falls efficiently, follow up and activate progress check/reports on active Problem Resolution and service recovery currently on process.- Supervising and controlling all butlers to make sure we are compliance with brand standard and all audits (LQA,BSA)- Committed to integrating leading environmental practice and sustainability principles into our core business strategy contin
