Responsibilities:1. Customer Service:- Build and maintain positive relationships with customers.- Greet customers warmly and assist them in making menu selections.- Take and prepare customer orders with attention to detail and adherence to quality standards.- Provide recommendations on menu items, including beverages and desserts.- Handle customer inquiries, complaints, or concerns professionally and efficiently resolve issues in a courteous and timely manner.2. Food and Beverage Preparation:- Prepare and serve a variety of beverages, including coffee, tea, and specialty drinks.- Ensure the quality and presentation of food items, such as pastries and desserts.- Follow established recipes and guidelines for food and beverage preparation.- Maintain cleanliness and hygiene standards in the food preparation area.3. Promoting Tour & Merchandise:- Actively promote and upsell café merchandise and tour package.- Educate customers on the features and benefits of merchandise and tour package.- Create visually appealing merchandise displays to attract customer attention.- Assist customers in making informed decisions regarding merchandise purchases.3. Cash Handling:- Process customer payments accurately and efficiently.- Handle credit, and electronic transactions with precision.- Provide customers with receipts and ensure proper documentation of transactions.- Making sure the daily sales is tally after closing.4. General Café & Tour Support:- Keep the cafe area clean and well-maintained throughout the day.- Monitor and restock inventory of cafe supplies, including condiments, cups, and utensils.- Assist in maintaining the overall cleanliness and organization of the cafe.- Work as part of a team to ensure overall cafe operational excellence.- Assist the whole team when have a tour.- Participate in promotional events and activities to attract new customers.- Participate in training sessions to enhance barista skills and knowledge.- Share insights and suggestions for improving cafe operations and customer satisfaction.- Communicate effectively with kitchen staff and management to fulfil customer orders efficiently.- Support team members during peak hours and contribute to a positive working environment.- Any other duties as may reasonably be required by the SuperiorQualifications:- Previous experience in a customer service or food service role is preferred.- Excellent communication and interpersonal skills.- Ability to multitask in a fast-paced environment.- Knowledge of food safety and hygiene practices.- Positive attitude and a strong commitment to customer satisfaction.- Flexibility to work weekends, evenings, and holidays as needed.How to Apply:**Job Types**: Full-time, PermanentPay: RM1,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Fixed shift- Holidays- Weekend jobsSupplemental pay types:- Attendance bonus- Performance bonus
