Call Center Associate - Work From Home

Job Description:Tenaga Nasional Berhad is currently seeking a Call Center Associate to join our team. This is a full-time, work-from-home position located in Kuala Lumpur, MY. The ideal candidate will have at least 3 years of experience in a customer service or call center role.

Responsibilities:- Handle inbound and outbound calls from customers regarding their inquiries, requests, and complaints- Provide excellent customer service by addressing customer needs in a timely and professional manner- Utilize problem-solving skills to resolve customer issues and ensure customer satisfaction- Maintain accurate and detailed records of customer interactions- Collaborate with team members to ensure customer needs are met efficiently- Meet or exceed performance goals for call volume, customer satisfaction, and quality assurance

Requirements:- Passionate and resourceful individual with excellent communication skills- Strong project management skills and emotional intelligence- Minimum of 3 years of experience in a customer service or call center role- Ability to work independently and as part of a team in a fast-paced environment- Proficiency in using call center software and Microsoft Office applications- High school diploma or equivalent

Benefits:- Travel opportunities- Employee discounts- Training and professional development opportunities- Competitive salary and benefits package

Working Environment:At Tenaga Nasional Berhad, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of customer service and maintaining a positive work environment.

Deadline to apply: May 24, 2024

Equal Opportunity Statement:Tenaga Nasional Berhad is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.