Call Centre Agent (22 April Intake) Jln Raja Chulan

**Job Descriptions**- Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_- Location: _**Menara Public Bank 2, Kuala Lumpur**_- Salary Range: _**RM2,400 + Fixed Allowance + Incentive**_- Working Days: _**5 days & 9hours include break | Rotational shift**_**Responsibilities**:- Manage users (creator, buyer & seller) inquiries via the CRM tool, or direct contact.- Identify the root causalities of escalated matters and provide appropriate resolutions to deliver excellent service.- Promptly escalate crucial cases to the appropriate authority.- Coordinate with other teams or departments to resolve user issues, follow up, and ensure close-loop to all escalations.- Identifying ongoing issues, eliminating repeat complaints, and reducing escalation rates to enhance the operating process and improve overall customer experience.- Respond to internal and external user escalations quickly, proficiently, and professionally while meeting specific quality expectations.- Attach to established procedures and guidelines while providing quality customer service to meet and exceed department standards.- Support ad-hoc projects and initiatives per business needs.**Salary**: RM2,400.00 - RM3,000.00 per monthSchedule:- Rotational shift**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Call Center: 1 year (preferred)Expected Start Date: 04/22/2024