Call Centre (Kl Raja Chulan, Basic-Rm2400-Rm2700)

**Customer Service (Call Centre position)****Location **:Menara Public Bank 2, Jalan Raja Chulan, KL**Working days**: 5 days (rotational shift - 11:00 am to 11:00 pm)**Nature of business **:Established global E-commerce contact center platform in Malaysia**Salary range**: Basis RM2,400 + 300 fix allowance +Attendance incentive, KPI allowance (can ask during interview)**Requirements**:- Minimum SPM level entry- No working experience needed- Fluent in both English & Malay- Basic E-commerce Knowledge (will ask during iv)**Job descriptions**:- Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (i.e. : orders, payments, refund, shipping, voucher etc).- Communicate with internal stakeholders (logistics, payment, and etc)- Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.- Input customer interaction, problems in Customer Relation Management System (CRMS).- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.Intake : 22 April 2024Shift schedule as below:- 11am-8pm |12pm-9pm | 1pm-10pm | 2pm-11pm- 1 week work 5 days- 1 day work 9 hours ( 1 hour off )- 2 off days ( might off on weekdays)Every week your shift will change, maybe 1 week morning shift, next week evening shift**Salary**: RM2,400.00 - RM2,700.00 per monthSchedule:- Rotational shift