Chat Support Assistant - Work From Home

Job Description:

S P Setia Berhad is looking for a Chat Support Assistant who can work from home in Johor Bahru, Johor, MY. This is a part-time entry-level position with no prior experience required. As a Chat Support Assistant, you will be responsible for providing timely and accurate responses to customer inquiries and issues through online chat platforms. You will need to have a strong understanding of our products and services in order to assist customers effectively.

Responsibilities:- Respond to customer inquiries and issues in a prompt and professional manner through online chat platforms- Provide accurate information about our products and services to customers- Assist customers with troubleshooting technical issues and provide solutions- Collaborate with other team members to ensure a seamless customer support experience- Maintain a positive and empathetic attitude towards customers- Keep detailed records of customer interactions and feedback for future reference- Stay up-to-date on company policies, products, and services

Requirements:- Adaptable and motivated personality traits- Strong emotional intelligence and cooperation skills- Excellent written communication skills- Ability to multitask and prioritize tasks effectively- Comfortable working independently from home- High school diploma or equivalent- Basic computer skills and familiarity with online chat platforms

Benefits:- Paid sick leave- Dental insurance- Paid Time Off (PTO)- Opportunity to continuously learn and adapt in a rapidly changing world

Deadline to apply: ********

Equal Opportunity Statement:S P Setia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.